A letter from Dave on the infamous $40 for 4GB price change

[Dave_M]

Hey Community,

I am writing to you today to let you know that we will not be moving forward with a price increase on the infamous “$40 for 4GB” plan ($120 90-day Province-Wide Talk + Text + 12GB Data), contrary to the SMS that customers on that plan received yesterday.

After sending out an offer to select customers, we heard your feedback loud and clear: we said no surprises, and we surprised you. While all good things must come to an end at some point – that point is not today. As a brand, we have always been proud of our transparency, and of our commitment to our customers. We are sincerely sorry for any frustration caused and we want you to know that this has been a learning experience for us all.

We have been reminded that you, our customers, are vocal and passionate. We’ve seen how much some of you love Public Mobile and we’ve also seen how many of you like the added value that our sister brand, Koodo, has to offer. To that end, we are happy to say that the Koodo offer that our Public customers on the “$40 for 4GB” plan received still remains available for anyone who wishes to take advantage of it.

Thank you for your continued support,

Dave

[CalvinW]

More surprises are to come... just watch

[Happydude666]

Once the following gets removed from my account page, then I'll believe it.

Please be advised, if you are on a 90-day $120 Province-Wide Talk +Text+ 12GB LTE plan, your rate plan will increase to $150 effective March 20th, 2018. If you choose to stay on your current plan and have AutoPay enabled, your amount will automatically increase on your next bill cycle.

[steelworx]

You mean I can stop with the letters to CBC, BBB, CCTS, Canadian Competition Bureau and cancel the protests?? Wow... this is good news!

Where is the follow up text to customers like me that are totally outraged and livid over the first text??

[CalvinW]

@Tallguy11 Totally agree with you! But I’m pretty confident they will try again and probably this year too. Dave pretty much stated this minus giving us the date. I don’t think they care since they really don’t have much of a reputation to save anymore. Bad decision on their part and now damage control is pretty much a lost cause since so many ccts complaints have already been filed 

[NDesai]

Wow, just wow 🙂

We all had a very good trip to a place like hell. I am so happy that they listened and once again reverted what they were planning to do. I hope they take care of us and think hard before making a huge decision. 

I gotta thank you all folks to shout your voice 🙂

[mikefradette]

Please send a follow up text to all the PM customers letting them know. My 24 referrals would be interested in knowing this.

[Mystery]

Thank you for reconsidering and remaining true to your customers...for now.

However, on the statement "While all good things must come to an end at some point – that point is not today." What kind of advance notice in the future  is even applicable in our situation, given that the conditions of being an "active customer" and "no surprises" was recently disregarded and held so lightly? 

I would think that if the customers were heard correctly, the plan would almost have to stay the same in perpetuity.

Seems there will be another strategy being drummed up.

[koganiz]

Still can see it on my account:

Please be advised, if you are on a 90-day $120 Province-Wide Talk +Text+ 12GB LTE plan, your rate plan will increase to $150 effective March 20th, 2018. If you choose to stay on your current plan and have AutoPay enabled, your amount will automatically increase on your next bill cycle.

[saje_ward]

Awesome. We didn't move yet and I'd be more than happy to stay. No more surprises though please, mmmmkay.

[vinions]

Wow. Speechless. We won. For now

[Tallguy11]

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@CalvinWwrote:

He’s basically saying that the price increase will still eventually take place, but just not right now. That ambiguity is the scary part... I lost faith in PM already

they would be smart to just leave us be.. look what happened.. think how bad it would be if they tried this again!

[harkerb]

WE WIN! Great job submitting those complaints. 

[pakmode]

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@Vanteraxwrote:

What the hell?  Are you going to cancel and refund those who started to port to Koodo?!  What are you going to do with those who started the move?!

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File 2 CCTS complaints please.

1 against Koodo.  1 against PM.

In the end the CCTS will force them to provide reasonable accomodation and payment for your damages and costs incurred.

[CalvinW]

He’s basically saying that the price increase will still eventually take place, but just not right now. That ambiguity is the scary part... 

[Vanterax]

What the hell?  Are you going to cancel and refund those who started to port to Koodo?!  What are you going to do with those who started the move?!

[EG6]

I wonder if the outcome would be the same had the threat of over 2000 CCTS complaints not existed.

The thread on RFD has reached 100 pages! 

[Tallguy11]

wow they acctually listened!.. as for all good things come to an end.. if this plan ever comes to an end with out me ending it i will be taking my money else where..(not telus).. and im sure most people on this plan feel the same!

[Chanel90]

Thank you!!

[pakmode]

The damage is done.

There have been an unprecedented 2500 complaints filed against PM to the CCTS in the past 30 hours.

We hope the CCTS will fine and penalize Telus for this egregious act of anti-competitive behaviour. 

The sheer volume of complaints to the CCTS will leave your team triaging and assessing the damage over the next few weeks.  But we will be firm, resolute and determined that Telus be penalized for their intended actions. 

[torontokris]

Great news thanks

[Nebula]

Wait is this real!?

SWEET!

"While all good things must come to an end at some point – that point is not today."

I guess that means our rewards are disappearing soon.

WHICH I don't mind as long as I get the flexibility of using my 12 GB over 90 days.

[Civic_E]

What a joke!!!

So I have already moved to Koodo because today Feb 16th was my renewal date for next 90 days. Now I lose the plan!!! and also had to pay for Koodo SIM card! !! !

[mooneyay]

lol

[shartomjam]

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@John5pwrote:

Wow. 

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That's an understatement! 🙂  I hope those that have already had to switch to the Koodo offer are going to be able to undo the switch and resume their promo plan.  

[alicejhwong]

Is it going to be removed from our account msg or sent again this note via text to inform all customers of this change of heart? 

[MK78]

So there will not be a price increase for the active users on the Fall2016 Promo?

[Lg85]

Looks like Public Mobile is listening to their angry customers.

[John5p]

Wow. 

[jpr3]

Great! Thank you.

Edit: what is this "infamous" all about?

Edit 2: He is saying that a price increase will probably take place some time in the future. So in the mean time, look for some alternative choices if you can.

"While all good things must come to an end at some  point - that point is not today."