I am writing to you today to let you know that we will not be moving forward with a price increase on the infamous “$40 for 4GB” plan ($120 90-day Province-Wide Talk + Text + 12GB Data), contrary to the SMS that customers on that plan received yesterday.
After sending out an offer to select customers, we heard your feedback loud and clear: we said no surprises, and we surprised you. While all good things must come to an end at some point – that point is not today. As a brand, we have always been proud of our transparency, and of our commitment to our customers. We are sincerely sorry for any frustration caused and we want you to know that this has been a learning experience for us all.
We have been reminded that you, our customers, are vocal and passionate. We’ve seen how much some of you love Public Mobile and we’ve also seen how many of you like the added value that our sister brand, Koodo, has to offer. To that end, we are happy to say that the Koodo offer that our Public customers on the “$40 for 4GB” plan received still remains available for anyone who wishes to take advantage of it.
Thank you for your continued support,
Great! Thank you.
Edit: what is this "infamous" all about?
Edit 2: He is saying that a price increase will probably take place some time in the future. So in the mean time, look for some alternative choices if you can.
"While all good things must come to an end at some point - that point is not today."
So there will not be a price increase for the active users on the Fall2016 Promo?
Is it going to be removed from our account msg or sent again this note via text to inform all customers of this change of heart?
That's an understatement! I hope those that have already had to switch to the Koodo offer are going to be able to undo the switch and resume their promo plan.
What a joke!!!
So I have already moved to Koodo because today Feb 16th was my renewal date for next 90 days. Now I lose the plan!!! and also had to pay for Koodo SIM card! !! !
Wait is this real!?
"While all good things must come to an end at some point – that point is not today."
I guess that means our rewards are disappearing soon.
WHICH I don't mind as long as I get the flexibility of using my 12 GB over 90 days.