Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a OnePlus 3 running Android 9. I have issues sending/receiving MMS and I cannot update the APN settings to match the new recommendations because my APN settings are all greyed out and editing or adding a new APN is not available.Is there a wa...
I recently ported my number to Public Mobile this morning can use the data and the phone line however, cannot send or receive text. Any suggestions?
Hello! I'm taking a cruise from the US and one of the stops is in Cozumel. I plan on having my phone on airplane mode while on the ship. Once offboarded in Mexico, what am I allowed to do (what's included in my current phone plan?). Where can I get m...
Could someone explain the difference between the old reward system and the one we have edtied by computergeek541: removed category labels that don't apply to this conversation
Hi I already had an issue with sms not working at all but that was fixed. I wanted anyone else who has PM and can see if there sms messages have been read I used to on Fido. Is it something customer service can fix.
How to confirm when my number transfer is complete? Currently cannot receive texts, my old service provider told me the transfer would be complete 30 minutes ago so I'm worried something went wrong.
Chatbot is sending me in circles and to 404 pages. I'm losing my mind. How do I get someone to reach out to me to fix this broken
Hi ,This is second time we Public mobile Members/USERS encounter this issue in 6 months, incoming calls to my phone will go straight to my voicemail . The phone doesn't ring when this happens. Secondly when calling my wife's public mobile cell phon...
I just landed in Seattle and bought the talk and text US add-on with 3GB data and I have no service. Relying on wifi, please help.
Hello, I recently joined Public Mobile-Canada/US plan. However, I am unable to place a call to US. I get an automated response that my call cannot be places as I used all my available minutes??? And that I should add more?This supposed to be an unlim...
Hi Community,I am on the $15 plan, and for some reason, I am no longer able to send nor receive pictures via text anymore. It used to work perfectly fine without issue. I am on iOS and have my cellular data on. Is there something going on here?I also...
I am trying to help a friend with two different PM accounts that she looks after.Account #1 - She can log into this Account but cannot log into the Community. When trying to log into the Community it says the Username is taken.Account #2 - She cannot...
My voicemails are not saving. I used to be able to access them just fine and I have not downgraded my account in anyway. I just tried to leave a test voicemail and also discovered my outgoing message has disappeared and replaced by the default one. T...
I just ported over to PM from Freedom (FM) but I messed up the process it seems. I confirmed via FM that I was going to port, I received the confirmation that my number has been ported, but I cannot login to my account as I can't receive SMS, my netw...
I also have the same problem. It has been four days since I transferred a number from Koodo and it is still not connected to the new sim.
It has been 2 days and each time I try to activate the eSim - the transaction fails. My credit card has already been charged for the e-Sim is there any way to get technical support or cancel the transaction and request a physical SIM card?
How do I access my account number if locked out?
Enjoy 240 GB bonus data for 150 days, on us.1Bonus data will be added to your account by March 30, 2024, as long as your account is active. We’ll also send you a text message confirmation when the bonus data has been successfully added to your accoun...
I just transfered my account from bell and I'm not receiving text messages. Help
HelloWhen I try to make a phone call, I get a message that there is no active plan on my account. My credit card was compromised and I had to enter a new card - so maybe this has caused the break in service. I am fully paid up and the new card is on...
Regarding the $40 for 40G data US Canada plan, is the 40G data shared between US and Canada?
With the recent changes to PM subscriptions, I have just upgraded, and I notice on the fine print of my new subscription that it says: "International picture and text messaging includes text messages that are sent from or received in Canada. Excludes...
I'm having trouble receiving a one time code from Ticketmaster to verify my account. Any ideas
paid the bill about an hour ago- Still no service and no explanation-text and wifi are working - tried restarting the phone a few timesAny ideas?Thx
Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Appreciate some help fixing the issue.
Hi there, my son got a new phone. How can he transfer his e-sim card from his old phone to his new phone. He’s transferred everything from his old iPhone to his new one, but not able to do it with his e-sim. Thanks a lot!Fangfang
Hello i have switched my phone plan to 5g , it was 3g before. Ever since i have changed it early this morning because i am now in the us, before canada and now i still have no service. Please help me
I recently moved from fido to Public about 3 days ago. I was successully activated the account - making domestic calls, receiving domestic calls but getting internation calls from overseas is not working. It seems SMS from overseas is also not workin...
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