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Incoming calls and messages are not working

Gabri
Great Neighbour / Super Voisin

 Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Appreciate some help fixing the issue.

1 REPLY 1

softech
Oracle
Oracle

@Gabri 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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