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No texts

Peter081
Great Neighbour / Super Voisin

I recently ported my number to Public Mobile this morning can use the data and the phone line however, cannot send or receive text. Any suggestions?

2 REPLIES 2

Handy1
Mayor / Maire

@Peter081  Seeing as your the 4-5 person since yesterday having this issue . It seems it a PM problem . I would contact support and ask them for an explanation. WHY ? And please fix 

submit ticket with support . using the chat bubble bottom right of screen 

Handy1_0-1712346585762.jpeg

 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Omarrwill
Good Citizen / Bon Citoyen

Had this happen yesterday. I tried everything phone settings wise including network resets. The problem was on on PM side they had to do a network reset on there end and now it works. It is crazy how many people have this problem though. Get a ticket from customer service and they should be able to take care of it. 

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