Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bonjour,Je ne peux pas entrer dans mon compte.Message: email n'est pas valideQu'est-ce que je vais faire ?
I think it's time PM take a leap and double the 12GB data to 24GB / 90 days to reach out to new users. I'm open to paying more for more data. PM could really stand out from other mobile company if they offer this option. Please make it happen PM.
I'm not sure how new this is, but I just saw something that might be a relatively recent change. When members receive a new private message in their community account, the home page message inbox icon appears with a balloon indicating the number of...
Hello Mods,I received the following message when I logged into the Public mobile website last week:Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not rece...
My friend has referred me and I want to make sure he got his referral bonus.I PM the mod twice over the last months on this, but it seems like my message was not even read. No reply at all. Am I doing something wrong?
I am glad to say that I have had my problems remedied. I had got in touch with @Shazia_K and se has fixed my issue with one hiccup that has been fixed. I had to set up an apn on my phone because data wasnt able to be accessed. All good now Thanks PM ...
Hello, my account is currently suspended due to not making my monthly payment. I didn't make any payments because I would like to change my plan. I've emailed public mobile twice last week and they still have not fixed this issue neither have they re...
I was just looking at the port request form to check something, and notice it's been greatly clarified/improved and now looks like this: I'm not sure when the change was made, but this is much clearer than the previous version! Thanks PM! Thanks, ...
I noticed that on PM's coverage map, there are areas that PM's coverage doesn't cover, and it would be nice if PM has all access to areas Telus and Koodo have, to be fair
I activated a week ago, porting my number over from Wind using my account number in the process. Since then, I have not been able to receive any phone calls using my Public Mobile SIM and they still go to the Wind SIM. Texts also doesn't work, but da...
Hi, I am unable to reset my self serve account password. It says my email is not correct. Please advise. thanks
Hi, Almost 25+ Days and the problems with my wifes phone still are there: History: We ported her phone, it used to be a landline, she cannot SEND/RECIEVE TEXT MESSAGES to anyone on the "BELL NETWORK" on her phone. She can SEND/RECIEVE TEXT MESSAGES ...
I recently ported from Rogers and everything seems to be working now except picture/video messaging. Will MMS work on iPhone 4 (iOS 7.1.2)? I'm unable to upgrade to iOS 8 or higher. I've seen a few posts mentioning the same issue but can't find a ...
So here's my situation. Things were working fine until my account was auto-renewed and upgraded to the 12GB promo plan on December 9th or 10th. The last text message I received is the Congrats! Rewards have been applied text message. Since then I ca...
My change date was December 7 to the Fall Promo and it hasn't changed yet. I even contacted moderators and no reply. PM even charged me for the fall promo. Can someone please help? I need data ASAP. Moderators please help.
Hi, Hi i have a moto g4 plus, my network stopped working today, i cannot receive calls anymore. "emergency calls only" my bills are auto paid, i did not change credit card would you please help me?? Smiley Happy thanks Laurent Barrière
Hello,I've been trying to get this problem resolved for a couple weeks and no luck. I sent a PM to @Shazia_K to get this solved now. I just don't want my plan/number to expire on the deactivate date. Here is the message on my profile: --Your account ...
This is the message I keep getting but Telus says there is no reason from their end. (I had my phone number in but took it out before the screen shot). Help me please! Thank you!
Google has announced that Rogers would be the first carrier to get the RCS support: https://blog.google/products/android/upgrading-sms-rogers-customers-android/ If you don't know already, RCS is the next iteration of our old SMS protocol, however the...
I ordered a SIM card on November 5,2016. I got an email from my another email address(wsf08@hotmail.com ), the email shows my card is on the way. But I haven't got it yet.
Hello, I forgot my account password, then I tried to reset said password, but I didn't receive an email until a long while later, so the link expired - now the error message states to contact Public Mobile because the account is still locked... Any h...
Hello, I am new to public mobile and I experienced an activation error. I private messaged @Shazia_K yesterday but still haven't heard anything. Can someone help me out? Waiting to activate 3 more lines once this is sorted out.
Given all the posts with porting problems, I was a little hesitant to finally make the switch. With a sea of problems, thought I'd mention my positive experience.Ordered my SIM card a week before the end of the 90/12G promo, registered the SIM with a...
I am trying to have my old number ported from NorthernTel to PM.It has been roughly a week but I cannot text or call.Data, however, does work.What's going on?Can I have my start/renewal date pushed to the day the port actually starts working?Any help...
Hello, I am on the $120 / 12GB / 3mos PM plan, which I do not want to give up. I would like to port out my PM number to another provider and at the same time port in a Wind number while keeping my existing PM plan. Is there a simple way to do this? T...
I've been trying to get my account going on Public mobile since I ordered my first sim card on October 25th. I don't want to get into all the details, but long story short, I tried porting my number for the first time Nov. 17th. That didn't work, I h...
Hi, I've referred two friends, but only one referral reward was applied.I messaged one of the moderators in the forum a few days ago but didn't get a reply.Could anyone help? Thanks!
Any idea what the backlog time currently is? I tried to activate my sim about 1.5 weeks ago and got an error on the final page. My CC was billed and last I checked my sim seems to be working. My self serve account seems to have failed to create. I...
Thanks God At last every thing is running smooth after a frustrated wait but during this time i learn alot. After such a long time i interact with so many people without hasitation. Thanks everyone specially MODs and Rockdaddy22,shazia an...
It's Tuesday at about 10:10 am EST. Been trying to login to Self Serve for last 15 minutes. Any know errors? I'm getting the following. I don't get to the login screen. Server Error in '/' Application.Runtime ErrorDescription: An exception occurr...
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