Dropped calls

[Greggbran]

I get dropped calls everyday no matter where I am or whom I am speaking to .. any suggestions ? Signal is very strong 

[Greggbran]

I have done that and  it seems to be working so far . thanks for the info ...

[Dunkman · Accepted solution]

@Greggbran 

More customer complains about voice quality and dropped calls.  I forwarded this issue to PM staff, but will need to wait to hear their response. 

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If possible 5G network roll out issue, maybe try to force your phone to stay on LTE/4G instead of auto. 

[Greggbran]

Ok I have tried all those solutions .Thanks . I did change my setting to LTE  instead of 5G auto and seems to have  help... It  does mention that 5G may impact   iphone Voice and data reliability ! ? 

[hTideGnow]

HI @Greggbran  , it is not a new activation, right?

try reboot the phone, try Reset all networks.

and if you have another phone , try your sim card there and test

if all these steps do not help, ask support agent to refresh your account

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437