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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Want back discount

Please continue the discussion in your existing message thread.

Want to keep current discount

Add - ons

I would like to add free US calls to my account as i was told that is free, and availble till May 20-2024please advice.thank youAly

Need help to get back discount

Resolved! Does your account automatically cancel when you port to another provider?

I can no longer login to my PM account since I ported my number to another provider. Can I assume no further payments will be taken from my card?

Phone cost increase

Why not getting the original discount

Phone on hold now I’m resuming it and it’s not giving me the discount anymore that I had.

Resolved! Does 5G Plan Allow You to Set iPhone Xs to 3G Network for Low Data Consumption?

I want to watch playoff Hockey remotely. I don't mind watching low quality video (which 3G network seems to provide) as long as I limit the amount of cellular data consumed. Even though my iPhone Xs doesn't support 5G, I want to upgrade to a 5G plan ...

Sim deactivation

I stopped paying for my plan a while ago but I want it back so I logged in to my account and it said “resume activation”. When I click on it, it brings me to a page that says error: (xxx). And says to try again and I did but same thing again. Can I s...

Sign up Sim in use

New subscription. I started to sign up about a month ago and quit because the Can/US plan was not a avilable. Now the plan is available I startedthe sign up process again but could not get past the Enter Sim # it said the simcard # was in use.

Referrals on points rewards

My account just switched over from the old rewards to the new points rewards. I had two referrals that are still active in the old rewards. Will they be switched over to the new points? I can’t see them in the rewards section.

Switched my plan to us and Canada

Switched my plan to us and Canada But not able to make calls to US

Resolved! Upgrade plan now and downgrade later

If I upgrade my plan to 5G now (because I need more data just for a couple months), can I later downgrade back to 4G when I no longer need the extra data?

Resolved! Keep old US phone number, add Canadian number via eSim

I am currently on an AT&T plan from the US but would like to add the $15 monthly plan via eSim and get a second Canadian Montreal (514) prefix phone number. Can I keep the old and add the new number and both be active on my iPhone 12?

Re: "5G" data speed on the $15 "3G" plan

Mobile Outage - North Eastern Alberta ( Outage Fixed )

The Mobile Outage Stated below has been fixed and should start working again in these locations below:------------------https://www.telus.com/en/ab/outagesYou will only be able to use SOS with Rogers as due to the outage in these places in Alberta fr...

Resolved! Esim activation failed: number ported no service

I've signed up for the plan, tried to activate my e-sim, had Telus port my number (successful) but the sim activation failed.Tried multiple times to add using the QR code, get the error "unable to activate, contact provider". Tried removing all old e...

Can not downgrade plans or switch to a promo plan?

Hi All, Does anyone know why PM does not let you downgrade your plan or switch to a promo plan? Seems like a good way to loose customers by not letting you downgrade or to a promo plan.Thanks!

Resolved! Phone number transfer from voip.ms to public mobile

Account was activated and paid for this morning.Filled out transfer information in app as required.After 12 hours still no transfer and sim card has no number assigned to it.It is useless as a phone.No one to talk to here and no help available!No sta...

Resolved! Is there a way to keep my $13 plan?

I'm planning to port out from Public mobile, but is there a way I can keep the $13 grandfathered plan that I have right now on a different number? Like for example: I'm porting out the number that I'm currently using here to Freedom then I'd like to ...

Resolved! Account disappeared

Hello, I'm a long time public mobile customer and I've had an account for +3years at least. Recently I logged into my account and was made to re-subscribe to a new phone plan, lost all my benefits and lost my phone number. I'm trying to get those bac...

Resolved! No longer able to connect to network (voice or data)

My phone can no longer connect to the Public Mobile network, voice or data.I opened a ticket this morning, haven't heard back yet - am hoping they just need to reset my account on their end, or something like that. While I wait for them, thought I'd...

I can't use the data since i used Public.

My plan is supposed to have the data but i cant use it at all.

Resolved! Public mobile is sending a code to a different number

Hi, I'm trying to login , but when ots comes to the step to send a code, it get send to a different number that ends wiht "427" my number ends with "251"

Resolved! Can't log in

Unknown request failure. Had to make a garbage account to write this. Admin please message me as the USELESS bot just went in circles.

Need help transfering a phone number

I need help porting out my phone number as I am no longer using Public Mobile, but didn't get a transfer message. Please help.

Resolved! Added an add on for roaming talk, text and data. Data is not working

I added a talk/text/data roaming add on for the US. I can see the add on for my account on my dashboard but unfortunately, I am unable to access the network. I haven't tested text messages or calls but I have been unable to access the internet via da...

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