Imo any call to any business or service toll free number should be exempt from this time limit cut off, due to the nature of the call. Having to rely on WiFi not going out or data is not ideal either. We pay for our phone number, we should be "allowed" to use it as needed. Even if we are a "welfare" brand as someone said. They're still doing plenty well enough even with people using the 15 plan with top ups, for services that cost pennies to actually provide. And even more top ups soon when the provincial only begins. Let alone the $100+ plans on main telus brand, that also cost pennies to actually provide. With what they're bringing in combined, it's really not a big ask for when it matters
I do also agree that callback options need to be much more common place, but until it is... This is sometimes no big deal, call your friend back. But any sort of formal call to a business waiting in virtual line is IMO wrong. Back to the back of the line due to your network, not you. That's not cool. At all
Many of us don't have landlines anymore either
