Community

We have Self-Serve.   It's already got the drop down menu.   Make it useful!!!!   Allow us to manage multiple lines from the same Self-Serve account, like this:     Account number is already in that box.  Just let us use it to select which account we'd like to manage.   Simple! ... View more

This is something that I think is gonna be the real cliffhanger. What will PM be like in 5 Yrs time? like a 5 year mission. What we hope to see as the eventual goal. or if ppl wish to see PM remain as is, without any sort of improvements or add ons or such. I think this can offer a broader hindsight in regards to the future of Public Mobile in 5 yrs time. ... View more

Here's an Idea that I believe should be taken much more seriously. When it comes to buying your new Handset, PPL have such a tough time in places to buy. Carrier stores Don't sell directly to Public base, just clientele of Their Respective carrier, like Koodo/Telus, Bell/Virgin, Rogers/Fido. Walmart, Future Shop/Best Buy have Carrier Contracts and Clauses that prevent them from selling handsets, Moto G LTE, Nexus 4/5/6, Moto X 2nd Gen, Alcatel Icon Pop +, ZTE Grand X + for example, and Walmart, Future Shop/Best Buy Prepaid selection for general Public is almost like leftovers, hardly any Meat on the Bone. If Public Mobile is creating a Super Duper, Data Charged, LTE, All services thingy, a Handset must be built to accommodate the mission ahead. Prepaid Phones don't 100% have impressive spects to muster out the duties we expect. And if we wanted a Moto X 2 Gen, Nexus 6, Etc, places where we as non clients of Telus Mobility, or ZTE Grand X +, Rogers, well how and where do we go to buy our dream phones is really something that should be addressed, Either Directly from Manufacturer, online, Whatever sources available. ... View more

I've taken a look around the community, the Play Store and online and find no reference to a Public Mobile app for accessing self serve features, managing account information and monitoring things like usage, payments and days remaining. An app of this type would be very useful as for people like me whose main access to the internet is my phone and I prefer to use apps rather than access things through my phone's browser. Cheers. ... View more

I wish people would post some basic info about the hardware they are using and the plan they are on whether old, new, ported vs new! Hard to help people when all they give you is my phone has stopped working or my MMS isn't working without the basics. It's like calling the CAA and telling them my car has broke down and then hanging up the phone. ... View more

Also, as I see how Koodo and PM are almost identical, Perhaps Its time to separate the tw from the hip, and having Koodo retain their system of thought, and PM having anther system, so making it easier for ppl who are Koo Pre cross over with ease, and add more separation between the two. They are in effect, two totally different co. and PM needs to spread her wings, to move outside Koo's shadow, so as to develope her own unique identity. ... View more

Hi. Here's another idea that makes some sense, in regards to data: Any Left over data, like example, 2 Gig , use 1.5, 500 mb remain, roll over to next month, but if not used, forfeited, but current month, used 700 mb, then the 1.3 Gig roll over, same cycle process. This can go along way towards some positive reception ... View more

Here's another: You know how after 90 days plan, regardless of old vs new, would be put to sleep, PM should have some policy, if after 90 days, but before a certain period of time, If ppl want to reactivate, paying a fee atop of plan renewal fee and such, something like a faint hope clause. PM would have some ppl happy with some relief, nothing too long, like 30-60 days after original 90 day, giving some hope to revive the account in some capacity.   The other: Though there is currently no idling fee, ppl sometimes take vacations, perhaps creating an idling fee, so ppl don't shell out insane amounts of money when on vacation over 90 days old. even a $5-$10 fee is better than nothing. ... View more

What you think of this specifically? Having Public divided into 5 different portfolios that cater to individual's specific needs, so that ppl have their preferred choice?   Public Data: This would cater only to those who want data, and nothing but data, undistractive, on point, let them eat as much data as their hearts content, pricing straight forward, ppl won't complain.   Public basic talk: As it means, strictly for talking, No Texting, No Data, just Strictly talking, Province Wide, Canada Wide or International Wide   Public Text: Again, strictly designed for that, Texting, Plus Picture texting, either Province wide, Canada Wide, or International Wide   Public Basic: Strictly speaking, talk and text, No Data, add ons, just simply basic   Public Mobile Simple: Simply Talk Text Data, Nothing More, Nothing Less   Public Mobile Complete Services: As it means, complete, Talk, Text, Data, Roaming, 411, SMS Premium Messaging Short Codes W. Wallet for These 411 and Short Code Pay-Per-Use, Simple, Organized, Each section has their own support stuff, No Frills, No Nonsense, strictly designed so PPL choose what they want, No Pressure, No Contract, No Ring around the rosey, Now that would be alot smart. And still retain that DIYS and BYOD concept, Community, Prepaid thing for all.    I think honestly, PM would do justice by partisioning PM into different sections, so PPL can decide for themselves, otherwise, ppl will complain about this and that, no one is happy, and around around we go, the cycle will never be fixed. This is my only idea realistically that would address what ppl have been arguing over: Choices, Plans, Options, Prices, No-Frills   What's So Complicated? Let the debate on this begin. Lets see if ppl agree, or if ppl want this to drag on, and possibly destroy any momentum to create something that can make everyone happy.    ... View more

Here's somethings that I have been noticing, and What I see is a Deeply factional Community. PPL want Data, PPL want Simple, PPL want basic, and PPL want it all. If PPL want just data, Public Mobile should call itself Public Data If PPL want basic services, Public Mobile should only offer bare minimum. If PPL want simple, make Public Mobile seamless. If PPL want it all, call it Public Mobile Full Services. Basically what I'm saying, if you want strictly Domestic, then Public Mobile just do that. BUT, when you need more beyond, GOLDEN RULE: DON'T COMPLAIN. YOU GET WHAT YOU ASKED.  Just my take.  Really Frustrated PPL can't make up their minds as to what do they really want. PPL want a Domestic Carrier, PPL want only Regional Carrier, PPL want only Local Carrier. I at least am attempting to ensure that every one, not myself necessarily, can have whatever their hearts desire, but PPL in this community seem to be factioned off.  More like a Mathematical Question of Fractions or a Square Root. Nothing personal, or any Disrespect intended, PPL can't seem to make up their minds. That's the Frightening part.  Public Data Public bare minimum service Public Simple Service Public mobile Complete Services.    Saying goes, If you want Strictly Data, You get what you wish for Public mobile Bare Minimum, Same thing Public Simple Services, at least you get more, but Strictly Simple You want domestic, Fine Regional, also Fine Local, Well also fine But when Public Mobile gives you what you asked for, and it doesn't fit what you want or you need more, Don't Complain. You get what you asked for. Just my Honest observations, and Honestly, I feel PPL aren't fully aware of full potential as of yet.   ... View more

I have an idea, though probably never going to happen, but who knows. For PM Clients who have been with PM for, lets say 10-15 yrs. pays a certain amount for a plan, let's say min $50-$65 range, in good standing, buys good amounts of data plans/add-ons, PM offering some kind of reward that says deeply how much PM values a long-term Client. Was thinking what reward would be nice: Either a Nice Cellular of Clients choice, or a a certain amount of their plans on PM for a certain period of time, something that shows the client how much PM really appreciates their long-term valuable clientele.  ... View more

So far, the self serve experience has been mainly positive. I believe the selfe serve menu can benefit even better from further tweakings here and there, and adding more payment options beyond credit card and voucher options, like a return of pre-authorized banking, more add-ons, an better organized  way to get to all options, like voice mail password resets, just so that navigating self serve can be more easier to manage than being another chore. Also, if Public Mobile were to, lets say, reinstate the functions like SMS Premium Messaging Short Codes, 411 access, Roaming in general, having an additional toggle to choose, subscribing to these hopefully potential features, and agreeing to all the tou/tos and the legal info that's usually mandatory, and having an separate thing for Wallet Topping specifically for the SMS Premium Messaging Short Codes. But all in all, self serve seems ok, but can certainly grow better with necessary upgrades to improve locations of options, and much more ... View more

I GOT THIS IDEA WHEN MY cell was lost.   i send mail and tryed to contact Public Mobile for sim replacement.   i was able to get sim from public mobil after around 20 days.   i was unable to make or recive calls within that period.   Now public mobile should do some thing in the process of Re Issue sim Cards.   For there users they must set up methord for Getting New Sim As early they can. because for new customer they dont even have call center facilty.   they can charge some amout but they must give sim cards on timely way.   and Public should have special way for processing this request    For eg. set up special email address for lost sim. ... View more

Public Mobile should consider, for Clients who meet exceptional Standards, account always up to date, Provided Amazing Feedback and Tips, Hints, that stuff. Perhaps even offering Grandfathered Plan clients like myself, with something when we reach 5 yr, 10 yr. And so forth, a Reward that varies every anniversary thing. This would drive up the suspense, Raising eyebrows, and generating a Loyalty client base that will follow Public Mobile. Public Mobile has me Hooked. Now, if only some Siren App can be resuscitated, updated, upgraded, Unprecedented. Hope to see It again, Someday. Really loved that App. Was like Zee Jukebox of Phone heaven ... View more

Hi. Public mobile I believe, especially for Mods as well, Should consider adopting many of my catch phrases and put them to Even better uses, like Hi, thanks for contacting Public Mobile, or Thanks for your Time, and Thank you for choosing Public Mobile, or At Public Mobile, You can choose the plan that best fits your personal lifestyle, and joining our New community is where the magic begins, Talk a bit, save alot, Feel Great and Public Mobile will be there every step of the way, or Public mobile, Unlimited talk and text just got better, join today at Public Mobile.ca today, or At Public Mobile, We just got hotter, the playground just got more exciting, Check out Public Mobile for all the koolest Prices, Kicking Promos, and Data that will take you to the moon. Sign up today, Public Mobile is only one click away, we look forward to servicing your fantastic needs. Oh, also, I am also thinking of Drawing my version of  Public Mobile logo, something that will take the current logo, and add zing to it. Something to submit to Public Mobile for future consideration if Public Mobile chooses to upgrade Logo to the new Age. Ah, Feeling like Public Mobile is a second Home to me. ... View more

Here's another, yet very important idea that can serve an important purpose: an Bulletin that informs us when Public Mobile makes maintenance, or if network is experiencing difficulties, service interruptions, lv. Of network readiness, like Green for excellent, Yellow for fair, Red for Network failure or something important. This can put alot of anxiety to rest with peace of mind info. Perhaps Public Mobile should also consider having other information added, like local weather, temperature, school interruptions during weather warnings, things that can be essential. Love you Public Mobile, Awesome Carrier ... View more

I have an idea or 2 that expands the rewards from 4 to 6, something Small, but fulfilling and Pumped up: For every certain amounts of Bravo's or Solutions or certain criteria That's met, Public Mobile offering Free Movie Tickets, or perhaps a Gift card at a Restaurant, and maybe even a Public Mobile Shirt, Mug or something with Public Mobile logo and Thank you memo thing, something that makes PPL feel like Public Mobile is awesome, and takes Excellent care of their Clients. Details and length of time to qualify, Ill leave to Public Mobile to decide. This is something I just thought just Now, fueling Public Mobile to new heights. Let's get Rocking ... View more

As title said, please consider giving the man his own space so he can make all his posts in there. ... View more

Had This Crazy Idea. Public Mobile should have an Timeline History of Its Conception, Bibliography, To Tell of Public Mobile and its History? Even Telus as well?   PPL should at least get a Chance to Know the History, From Earliest Logos, Basic Phones, Prices, Siren App Logo, It does Tell about the History and How Far Public Mobile has Come. Plus, Though Pointless, What really would be Touching, Alek Krstajic Bibliography, A Electronic Bust portrait of Him   Something that at least Shows PPL, New + Old. The Old Public Mobile HQ, all that. Would be Awesome. ... View more