SIM REPLACEMENT FOR LOST/STOLEN DEVICE

[sdrudra]

I GOT THIS IDEA WHEN MY cell was lost.

i send mail and tryed to contact Public Mobile for sim replacement.

i was able to get sim from public mobil after around 20 days.

i was unable to make or recive calls within that period.

Now public mobile should do some thing in the process of Re Issue sim Cards.

For there users they must set up methord for Getting New Sim As early they can. because for new customer they dont even have call center facilty.

they can charge some amout but they must give sim cards on timely way.

and Public should have special way for processing this request 

For eg. set up special email address for lost sim.

[makkahn28]

I believe Public Mobile already has a policy in place for lost/stolen phones and replacement sims. Let's have a Public Mobile offer further clarification, so that we don't misinterprete anything.

[Jeremy_M]

Hi sdrudra,

Thank you for your suggestion in improving our customer satisfaction in regards to the replacement process of a SIM card. We are still in BETA mode, and you never know what may come along 🙂

Cheers

[vizine]

I had my phone stolen too.  

However, it took me 7 days to receive my replacement SIM card (delivery to: Montreal) by following the SIM replacement process laid out here.

Cheers,

S.