11-06-2019 06:54 PM - edited 01-05-2022 07:53 AM
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Solved! Go to Solution.
11-07-2019 08:48 AM
It's all solved now. What caused it was an update sent by Blu. A factory reset fixed every. I should get an adapter.
11-07-2019 05:33 AM
@tehowennathe I sometimes have to switch Sims between phone and saved the other sizes to use when needed. I've asked at some retailers if they have any extras on hand from another activation and they've been happy to supply them as they usually get tossed out. Alternatively a SIM adapter can be bought at places like best buy for $5 or on the internet for as low as $1.
11-06-2019 10:02 PM - edited 11-06-2019 10:05 PM
@tehowennathe wrote:
@yanzhiqiang wrote:Remove sim card, try it in a different phone, if working, then buy another phone. if not contact PM.
No one I know has a phone with same sim size so can't check. Would a factory reset work?
For future reference, the PM 3 in 1 SIMs can be "re-assembled" if you've saved the unused frames.
11-06-2019 09:27 PM
@cellphoneuser1 wrote:
@tehowennathe wrote:It's set to 2G/3G/4G
I think it's your device. Even if there's an account issue or even you service is cancelled, you would still see networks when you scan.
Latest update from Blu caused sim to not work. Had to factory reset to get it working
11-06-2019 08:56 PM
@tehowennathe wrote:It's set to 2G/3G/4G
I think it's your device. Even if there's an account issue or even you service is cancelled, you would still see networks when you scan.
11-06-2019 08:53 PM - edited 11-06-2019 08:55 PM
@@
11-06-2019 08:52 PM
Bold move, but in this case, warranted.
11-06-2019 08:51 PM
A factory reset was needed. The update that Blu sent caused the issue. It's all fixed now
11-06-2019 08:20 PM
Everyone I know has a different sim size. May have to factory reset since it happened after a few days later after a major update from Blu getting me out of pie beta
11-06-2019 07:55 PM
@tehowennatheI would suggest put your SIM card into another phone and see if the problem persists. That's the quickest way to figure out the root of your issue.
11-06-2019 07:28 PM
If you tried network reset and it didn't work, and you don't have alot to lose on your phone, a factory restore might work. Especially if the recent changes to your os caused it and you just found the trouble on your next restart?? I wouldn't rush to it though.
11-06-2019 07:28 PM
@tehowennathe wrote:All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
I know you said the account is active, but maybe try topping up your account with one dollar and then rebooting the phone.
11-06-2019 07:24 PM
@yanzhiqiang wrote:Remove sim card, try it in a different phone, if working, then buy another phone. if not contact PM.
No one I know has a phone with same sim size so can't check. Would a factory reset work?
11-06-2019 07:17 PM
Remove sim card, try it in a different phone, if working, then buy another phone. if not contact PM.
11-06-2019 07:13 PM
All I did was restart phone and then sim stopped
11-06-2019 07:12 PM
@cellphoneuser1 wrote:
@tehowennathe wrote:Nothing is working. Says emergency calls only. When I try to manually search for network it says no networks found
None? That's strange. It could be a broken phone. Check if phone is set to 2g by mistake; Public won't work with it set to that.
It's set to 2G/3G/4G
11-06-2019 07:10 PM
@hairbag1 wrote:Long shot but...try putting the sim in the second sim slot.
It's already in second slot as my previous phone used micro SIM so it's on the micro SD slot
11-06-2019 07:08 PM
@tehowennathe wrote:Nothing is working. Says emergency calls only. When I try to manually search for network it says no networks found
None? That's strange. It could be a broken phone. Check if phone is set to 2g by mistake; Public won't work with it set to that.
11-06-2019 07:06 PM
Long shot but...try putting the sim in the second sim slot.
11-06-2019 07:06 PM
@tehowennathe wrote:I am using a Blu Vivo XI+ which got out of beta for Pie on Monday. That's when I did an update to get out of beta. It was working well up until half an hour ago
Did you buy it new or used? Did you check the national blacklist database?
11-06-2019 07:05 PM
@hairbag1 wrote:
@tehowennathe wrote:All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Plug phone into AC power supply for a start.
Is anything working ?...talk / text or data ?
Nothing is working. Says emergency calls only. When I try to manually search for network it says no networks found
11-06-2019 07:03 PM
I am using a Blu Vivo XI+ which got out of beta for Pie on Monday. That's when I did an update to get out of beta. It was working well up until half an hour ago
11-06-2019 07:02 PM - edited 11-06-2019 07:05 PM
@tehowennathe Did you try network reset? Check APN settings to see if they changed?
11-06-2019 07:00 PM
Try toggling airplane mode on and off.
11-06-2019 06:56 PM - edited 11-06-2019 06:57 PM
@tehowennathe wrote:All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Plug phone into AC power supply for a start.
Is anything working ?...talk / text or data ?
11-06-2019 06:56 PM
In order to better help you, we need more info about your issue:
What type of phone are you using?
What version of the OS?
Did anything happen of note? OS upgrade?