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Great Citizen / Super Citoyen

Account Status: Plan Expired ???

I awoke this morning to no cell service, and I'm not sure why. My credit card shows the payment by Public Mobile, and it shows that the "balance" is the amount needed to complete payment in my account:

  • Your plan expired on Apr 15, 2019.
  • Top up before Jul 14, 2019 or your account will be deactivated.
  • Current Balance: $120.00
  • Amount Due: $0.00

    There's a button to "Reactivate Current Plan" but when I click that it says:
    "Please disregard this message if you have enough funds in your balance or are on AutoPay."

 

  • Current Plan Cycle: $120.00
  • Available funds:$120.00
  • Amount Due:$0.00

 

But there's also an error that says:

"Your service is currently suspended due to insufficient funds."

It shows: Available Funds: $120.00

Can a mod please assist?

Good Citizen / Bon Citoyen

Re: Account Status: Plan Expired ???

Have you private messaged a mod? That’s the quickest way I received help!

Good Citizen / Bon Citoyen

Re: Account Status: Plan Expired ???

Model Citizen / Citoyen Modèle

Re: Account Status: Plan Expired ???

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.

Great Citizen / Super Citoyen

Re: Account Status: Plan Expired ???

I have reached out the the mods after seeing others with the same issue.

 

Thanks!

 

Great Citizen / Super Citoyen

Re: Account Status: Plan Expired ???

If your service is working, you can disregard the message

Great Citizen / Super Citoyen

Re: Account Status: Plan Expired ???

@emad But it's not working. Smiley Happy

Great Citizen / Super Citoyen

Re: Account Status: Plan Expired ???

There is not a lot of options, you should contact the moderator team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Highlighted
Great Citizen / Super Citoyen

Re: Account Status: Plan Expired ???

Could someone from the @Moderator_Team please assist? I am on call for work and I've been without phone service now for about 6 hours.

I have already sent a PM as well.

Re: Account Status: Plan Expired ???

@sonician, sign out of the My Account area, clear your browser cache and history, and try these two tricks to get your account working.

 

1.  Add a small $1 top up manually in My Account, sometimes this will trick the system to activate.

 

2.  Inside My Account, --> My Plan, Lost/Stolen tab, click the button to mark your service as lost, wait 5 minutes, reactivate.