I awoke this morning to no cell service, and I'm not sure why. My credit card shows the payment by Public Mobile, and it shows that the "balance" is the amount needed to complete payment in my account:
But there's also an error that says:
"Your service is currently suspended due to insufficient funds."
It shows: Available Funds: $120.00
Can a mod please assist?
Here’s a link (sorry meant to post it above!)
Send a private message through the following link :
Please include in the private message your phone number, account number and PIN code.
There is not a lot of options, you should contact the moderator team.
Could someone from the @Moderator_Team please assist? I am on call for work and I've been without phone service now for about 6 hours.
I have already sent a PM as well.
@sonician, sign out of the My Account area, clear your browser cache and history, and try these two tricks to get your account working.
1. Add a small $1 top up manually in My Account, sometimes this will trick the system to activate.
2. Inside My Account, --> My Plan, Lost/Stolen tab, click the button to mark your service as lost, wait 5 minutes, reactivate.