was not given Tracking number. cannot post ticket.

[Clay-W]

I placed my Order Aug 24th, its now the Sept 12th. I was not given any tracking number and struggle to ever get into my account and im unsure of what steps to take next or if a agent could give me a E-sim instead at this rate before my next billing cycle starts with bell. please let me know

[softech]

@Clay-W 

check this Amazon link:

https://www.amazon.ca/gp/product/B06X9ZGDWG/

it is one day Prime shipping, could be slightly longer if you live outside of the city, but should be 2 or 3 days.  if you are not Prime member , you can still join for a trial and the first order is free Prime shipping

[Clay-W]

Thanks everyone for the Replies very helpful. I did send a Dm to the CS_Agent. After looking on Amazon their timeline would be Oct before I would get it. I did call Belleville and asked directly about Public mobile cards and they have them there so I might just grab one.

[hTideGnow]

HI @Clay-W 

yes it is , buy from Amazon, prime shipping

and ask PM to cover the cost

[dust2dust]

Looks lie a sim card to me.
Click on the Pick up a sim card link down below and enter your town and see if there are any stores there. Then call them to see if they stock sims. Not just any store.

[Clay-W]

is this the one i'd be looking for ?

[hTideGnow]

HI @Clay-W 

Agent will reply in 2 hours or a bit more

Instead of buying form Toronto's Telus store, you can also buy from Amazon. Amazon shipping is much more reliable 

[Clay-W]

I sent a message right after I got BKNS27 message, I don't live in Toronto though and thats the closest one listed for public mobile, would Belleville likely offer the same thing or would i call to inquire ? Thanks for the information

[Clay-W]

thanks, I sent a message.

[Handy1 · Accepted solution]

@Clay-W  you can ask support about the eSIM option but note 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Clay-W 

It could take up to 3 weeks to arrive but I would private message a CS_Agent anyway at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or you can go to your local Telus/Koodo store and pickup one up right away.