urgent plan change required - ERROR

[Erwin]

Hi, I need to urgently switch my plan to have more data for online school. keep getting error message that i should retry in a few minutes. account is topped up. Can't log in to my account any more...

[esjliv]

@Anonymous @hTideGnow  maybe it took 1 hour and 45 minutes to post that, and simply missed the 'latest' post.

🙄

[hTideGnow]

OP waited 2 hours and all good,   replied at 11:44 saying no issue

 then a reply  another 2 hours later  at 1:29 PM REPEATING WHAT WAS SAID already

All these late posts count towards our monthly stats, right?

[Anonymous]

Again...read. Done and thanked.

---

@Anonymous wrote:

@Anonymous 

i get it. Cool.

---

[Anonymous]

@Erwin 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and click Here link  to you know how to Change Your Plan online,

[Erwin · Accepted solution]

thank you all, it seems just waiting for 2 hours does fix it... just difficult with screaming kids and power failure around...

[wait and see is a fix, who knew? ........ Luddite]

[darlicious]

@Erwin 

Are you going thru renewal?

[hTideGnow]

HI@Erwin    Did you see all the plans and able to pick Change now or change later?  you got the error after you clicked one of the 2 choices (change now or later)  or you are not even seeing all the plans?

try using a different browser or Incognito mode or clear cache or use a different computer and see