Thanks for letting me know.
I suspect people probably call in with other issues and though they can't receive help they still use up the resources.
It's unfortunate, the worst thing is when you hit the wall right at the start especially since they will still call your alternative number but you won't be able to call back if you miss that call.
On one hand it's good to show people want the support looks like so they know what they are signing up for, but I think port should be exempt as the form is not always clear and it's vote y really usual part of account maintenance, you are not very likely to do it even twice, and if it's combined with another issue it may give impression that having this service is nothing but headache.
Since nothing else works when sim is put in the device that works with Telus i suspect that the port is not the only issue, it would be good to get port out of the way so that mods or tech support have one less thing to work on. But that's just me, if they think it's better without port team they probably have pretty good reason
