Broke sim card

[Wendi78]

I broke my sim card trying to get it out of my old phone.  I want to get my old number put on an esim for my new phone.  How can I do this?  Thanks 

[Immune]

You’re obviously able to log in to your account since you’re posting this question. Just go to your plan page and under profile select change sim and just follow the prompts. If you encounter problems then just contact PM customer support as others have suggested.

[hTideGnow]

hi @Wendi78 

if you can login PM app using email to receive 2fa , then you can simply log in the app and buy esim from Account page on the app

but if you are unable to login , then message support and ask them help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Phil_Adelphus]

@Wendi78   What @Handy1  said but do this on your new phone and not the old one or you'll have to do it over again on the new one since esims are not transferrable from one phone to another.

[Handy1]

@Wendi78  Just log into  your account on  the PM app account  page buy eSIM and you will keep  your same phone number and plan 

notice “purchase SIM card “ tap it and choose eSIM