trying to change card for payment and it won't accept

[mon7]

trying to change card for payment and it won't accept

[mon7]

debit

[Handy1]

@mon7 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mon7]

still not working. how do I get customer support please

[dust2dust]

Then yes we've been seeing a few reports of problems with that card. Is it credit or the debit variety of Mastercard?

[mon7]

yes it is a 

simplii card

[Handy1]

@mon7  If you tried to many times you may need to wait a full hour 

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[dust2dust]

Try again in an hour. You only get 2 chances per hour. Is this a Simplii card?

Adding - Try re-typing it all, not just an expiry.