trying to activate my new account and port over old phone number

[koalacare]

I tried to activate my account over app but it says contact support team for assistance.

I signed up for Black Friday plan and paid bill over my credit card.

Please, help me to active my account and transfer old phone number from Koodo to Public mobile

[LitlLdy · Accepted solution]

@koalacare , for your own privacy & security please do not post any private/personal information here on this public/open forum. Please remove your phone numbers & account # from your message!

[hTideGnow]

hi @koalacare and this is a public forum, edit your post to remove the phone numbers? you don't want yiur fellow customers to call you 🙂

[hTideGnow]

hi @koalacare 

login My Account.,  Profile.  Click Transfer Number and follow the steps.  Please provide your Koodo phone number and account number as thr porting inform 

[dust2dust]

Log in to the account and go to profile and change number using the transfer number option. Put the Koodo sim in a phone and use the Koodo account number and wait for the text.

[koalacare]

Hello, I activated my Public mobile account today with temporary number. xxx xxx xxxx.

but I would like to port over my old phone number from Koodo xxx xxx xxxx.

Koodo was postpaid BYOD account and number is xxxxxxxxx

Thanks for the assistance.

[kb_mv]

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@hTideGnow wrote:

hi @kb_mv that requirement is only for porting from Koodo Prepaid 

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@hTideGnow Thank you. Now to @koalacare  the OP, was your Koodo plan prepaid?

[hTideGnow]

hi @kb_mv that requirement is only for porting from Koodo Prepaid 

[kb_mv]

@hTideGnow @koalacare @Chalupa_Batman wasn't there a requirement when coming from Koodo to take a temporary number first and contact customer service to port the Koodo number in? Or is that old news and no longer required?

[hTideGnow]

hi @koalacare which step you got stuck at??

you are setting up  eSIM or physical??

give us more information for us to help you quickly