top up account

[Princess2]

my account will not top up 

[darlicious]

@Princess2 

Are you having trouble getting your account to take a payment from your card or voucher? Or taking a payment from your available funds for your plan amount or for an add on purchase?

[DDM69]

Okay...

How about some details.  No mind readers here.

[JK8]

@Princess2 

Are you up for renewal? If all your services are working then ignore the suspended message in self service. That’s the normal renewal message. 

[computergeek541]

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@Princess2 wrote:

my account will not top up 

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Is there an error message when you try from your Self Serve account?  This could be a credit card issue.

If you're trying to use a voucher and receiving an invalid voucher PIN error message, these vouchers can take a few hours before they start working.