We are customers and members like you here @Audrey556677. So members here are trying to give you work arounds to help with your husbands account. It used to be when you activated in-store, that you needed Public Mobile customer support to help register for your My Account. But with this new EverSafe system, I wonder if there is a way customers can get their accounts created on their own?
I would hope the Forgot your email option (like others suggested) would take you through these steps to create a My Account.
You said 'service not working', for your husband's account? What trouble shooting have you tried?
- restarted phone
- removed and reinsert sim card
- toggle into / out of airplane mode
- tried sim in another phone to check for services
- call 611 or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says
If nothing else is helping, then I guess you can connect with public mobile customer support. One way to connect with them is through the same link that was already included 3 times in this thread from past posts.
Or, go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
