Cannot access account + no service

[Mav3364]

Hi. There hasn’t been cellular service on my phone since this morning. When I try to log in the my account associated with my cell number, a verification code gets sent to my mobile number, but I cannot access it to check if there is anything causing no service.  Is there anyway I can get access to my account without the mobile verification? 

[esjliv]

@Mav3364 - did you have an autopay failure perhaps? When is your renewal?

When you call 611 (or without using your mobile public account call # 1-855-478-2542 or # 1-855-4PUBLIC from another line/device) to see what the status says?

Check for outages in your area: https://www.telus.com/en/on/outages 

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

[Chalupa_Batman]

You can have the code sent to your email instead.  Click Resend Code and then Send email

Also, restart your phone. It may have lost connection. 

https://myaccount.publicmobile.ca/en/account/my-profile

[Handy1]

@Mav3364  Hit resend a few times do you not get a option to send to email instead 

[dust2dust · Accepted solution]

Did you complete the new login system? If so then click on resend code and you'll get some options. Email is one of them.