Looks like mypost is deleted. Retyping,
@Zargon
In short, it is unfortunate, but it is the lack of 'service' that allows for the plans to be this economical.
Compared to Telus/Rogers/Bell who all hire thousands of call centre representatives across Canada and overseas, which carries salaries, tables, chairs, pens, papers, lightbulbs, toilet paper, coffee cups, water machines, benefits, air conditioning (Philipines has a HUGE Telus call centre), and all the systems administrators, the HR and Finance supported needed for this many employees, all the management staff, and their management staff, and their management staff, and repeat for another few layers.
Then you add on marketing, Rogers spent billions for the NHL rights, Telus and Bell also both have massive marketing campaigns, where do these money all come from? The consumers' wallet.
So that is why the plans have difference in costs, and that is why Public Mobile is able to offer plans starting at $15 a month, auto pay takes off $2? Because they can average less cost in billing department answer phone calls to take $15 from you. Loyalty discount up to $5 per month? That's because they would retain you as a customer instead of having to spend money on marketing to attract a new customer to replace you leaving. Refer a friend discount? Same thing.
Until CRTC mandates each carrier to offer easily, readily, accessible, call centre representatives with full support, carriers like Public Mobile, Chatr, Lucky, and many other virtual operators and resellers will continue to exist.
But if CRTC mandates it, the rates will go higher, because costs.
People want an App for Public Mobile, there's development costs, mantainance costs, upkeep costs. People want a faster and better website, there's costs on that.
People want unthrottled speeds? There's costs in that as the service is ran off Telus's system, the throttled speeds ensures that Telus/Koodo customers maintain their speeds.
Everything comes down to costs, but unfortunately, this also means cutting services that people that are not as tech savvy require, and be forced to switch to a mid tier provider such as Koodo, Fido and Virgin.
If you feel that you would benefit from consistent customer service, and reliable call centres to resolve your issues, I would suggest you to consider Koodo, since Koodo and Public Mobile are both owned by Telus, there could be a migration offer for switching to Koodo.
