08-15-2023 08:40 PM - last edited on 08-15-2023 09:27 PM by computergeek541
I am having this issue where I can no longer use my mobile data. When ever I switch to data from WiFi it gives out this error notification. And I can't use any data. I double triple checked I have 1 GB of addon data left in my account non of it used. I tried to fix the issue by switching on airplane mode and off, resetting network configurations and much more. I have mobile data left but can't use any because of this. Having a lot of trouble with this as there is no customer support for public mobile to call and fix this. I can't submit a ticket due to the issues with the website. Some help would worth a lot. Thanks.
08-16-2023 12:46 PM
Could you try to test and answer some of the other questions/suggestions here so we can help narrow down what a problem might be.
08-16-2023 12:39 PM
HI @BanuA
what phone do you have? Android? iPhone?
08-16-2023 12:34 PM
Didn't work🤷♂️
08-15-2023 08:52 PM
@BanuA Try this. Go into network settings, uncheck automatic and pick Public Mobile. Then turn off WiFi. Then reboot and try to google something.
08-15-2023 08:45 PM
@BanuA .try rebooting the phone and
Try again incognito/private mode
And or lap top /computer
OR
simply try refreshing the page to check data plan / mins / add ons
For most up to date account info
08-15-2023 08:44 PM
If you have an Android then do you have a data limiter set? Is it that you're out of your main plan data?