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question about a payment

ramiaziz
Great Neighbour / Super Voisin

Hi, I see on my credit card account ( ending 1939 ) a bill of 37.94$ from publicmobile  .. this card is used to pay my service as well as my son's and my wife's. I do not understand this bill, could you please tell me where this bill comes from ?

Thanks.

6 REPLIES 6

hTideGnow
Mayor / Maire

Hi @ramiaziz   you are not sure which account that payment is for?

 

what you can do is to call 1-855-4PUBLIC couple times, each time, enter one of the phone number (yours, your wife's and your son's)  It will tell you the account is active and the next renewal date.  Le's assume the payment was yesterday (Jan 30), then which ever account is going to renewal again Mar 1 would be the one this payment paid for.

 

Yummy
Mayor / Maire

Depending on a province, your bill could be $33+15% tax = 37.95. (Plan $35 - $2 rewards).

When was your renewal date?

What plan do you have and what rewards are applied?

dust2dust
Mayor / Maire

Looks like a $33 plan (rewards?) in QC. $33 + 14.975% of taxes - $37.94

HALIMACS
Mayor / Maire

@ramiaziz 

 

Log into your self serve accounts, and under the payment tabs look at the payment date which corresponds to the amount on your credit card.

 

then you’ll know which account the payment correlates to.

softech
Oracle
Oracle

@ramiaziz   you should login to My Account using Incognito mode to your own account as well as your Wife's and son's, check the Payment page and see which account has a payment on that day

 

$37.94 is $33 + tax.  So, you have a $35 plan  yourself or your wife or your son?  It looks like a $35 plan with $2 discount

 

Handy1
Mayor / Maire

@ramiaziz  Need to see screen shot of it to make better sense of it also we are just customers like you trying to help so don’t add any personal info 

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