port number from Koodo Prepaid

[JoannaC123]

please help me port my number from Koodo Prepaid.

I have a temp number already but cant seems to get the chatbot to get me to the next step or start a ticket with a CSA

Why is this process so hard??! Had the same issue a couple seeks ago

Dale

[HALIMACS]

Generally good information, @Chalupa_Batman , however just a couple of points for clarity as it relates to this OP request:

• if anyone has service under Telus or any of the Telus companies, they need not check their number to be eligible for porting here.  It will absolutely work with Public Mobile
• Koodo prepaid is the only company in which a customer cannot port themselves through the traditional processes and does need manual intervention by the customer support agents.

[Handy1]

@JoannaC123  to port into PM from Koodo pre paid  you first need to create a PM account and activate with a temp PM phone number . After that done please submit ticket with support to transfer the number for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hi @JoannaC123 

How to port number from “Blank” to Public Mobile

First, make sure your number can be ported by checking on this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Log in to your Public Mobile account

Then on your right side you’ll see this box. Click on Transfer Phone Number.

Then enter the number you want transfer and continue to next step

NOTE: Keep your old provider's SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.

Created by Chalupa Batman

[HALIMACS · Accepted solution]

For this, @JoannaC123 , you will need to contact the customer support agents which you can do as follows:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 ADDING:  you certainly didn’t do anything wrong. The silly chatbot, which was partially designed for creating support tickets has been ineffective and non-functioning for almost a year.

Koodo prepaid ports to Public Mobile need to be done manually as they & Public Mobile share the same systems all under the Telus umbrella.