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12-02-2023 10:23 AM
I get 3 beeps at 1:50 minutes into the call and then at 2:50 minutes the call disconnects.
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12-02-2023 06:54 PM
Problem started this morning when I woke at 7am mountain time
Problem seems to be resolved at 4:30pm mountian time
Yeah Thank you
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12-02-2023 05:54 PM
CS agent resolved the issue
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12-02-2023 05:23 PM
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12-02-2023 12:56 PM
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12-02-2023 12:55 PM
not fixed here
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12-02-2023 12:29 PM
@RG12 We are happy to hear it , thanks for reporting back to us
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12-02-2023 12:27 PM
Thanks @Handy1 and @hTideGnow cs did need to fix it. Connection appears fixed (running more than 5 minutes and no cut out).
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12-02-2023 11:42 AM
I am having the exact same issue. 3 beeps at the 2 min mark in a call and then disconnects 30-40 seconds later. Can anyone please help? The links to PM in other posts are Blank.
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12-02-2023 11:09 AM
sent a message
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12-02-2023 11:08 AM
Thanks for link. Message sent to cs.
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12-02-2023 11:04 AM
sent message
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12-02-2023 10:59 AM
No active outage in Airdrie right now.
Might need to send message to Customer service agent as directed in previous post.
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12-02-2023 10:58 AM
Hi @RG12 Try Reset all networks on your phone
Also, you can test changing the network mode to 3G
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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12-02-2023 10:53 AM
Airdrie Alberta
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12-02-2023 10:52 AM
@RG12 Using this for t link to support
you can send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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12-02-2023 10:51 AM
How do I put in support ticket for 3 beeps at two minute cut out at three minutes?
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12-02-2023 10:47 AM
https://www.telus.com/en/qc/outages
when I look, there does appear to be outages in a few areas of Alberta. Use that link to see if you are in one of 'em.
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12-02-2023 10:47 AM
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12-02-2023 10:43 AM
Alberta
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12-02-2023 10:41 AM
I wonder if this isn't a local network issue...what area are you located ?
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12-02-2023 10:41 AM
Every call no issues yestersay
Text works
reset phone
turned airplane mode on and off
all the usual stuff
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12-02-2023 10:39 AM
every call
no issues yesterday
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12-02-2023 10:33 AM
Same problem three short beeps around two minutes and cuts out one minute later;
How to network reset of phone?
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12-02-2023 10:27 AM
Another person had similar post earlier this morning. Did calling work before with no issues? Which model phone are you using? Data working? Texts?
A few basic trouble shooting advice:
Reboot phone
Network reset of phone (this will erase saved Wifi settings).
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12-02-2023 10:27 AM
@mjpw And this happens every time you make a call or just a one off . Maybe try your network to LTE /5G or even3G and test in different areas . See if that improves the voice calls
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