02-04-2023 01:27 PM - last edited on 02-04-2023 02:48 PM by computergeek541
I just registered my phone and my wife's phone last night. Hers is working but my phone is saying there's no SIM card.
Solved! Go to Solution.
02-04-2023 04:41 PM
The situation has been fixed. The initial problem was with the transfer of the account but the CS rep still had to adjust some setting. It's all Greek to me but my phone works now. Thank you everyone for your help. This is a great community.
02-04-2023 02:08 PM
That's helpful hTideGnow. At least one of our phones is working while we wait
.
02-04-2023 02:05 PM
Hi @friar_t sim card usually won't fail much. it is just an activation problem, please open ticket with C'S agent and they can check
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-04-2023 02:05 PM
Thanks Mayor softech. The card didn't work in either phone but her card works in mine. I reached out to customer service. I'm going to screen shot those contact links. They'll come in handy.
02-04-2023 02:02 PM
No, there's only one slot.
02-04-2023 02:01 PM
Thanks HALIMACS. It didn't work.
02-04-2023 01:38 PM
@friar_t wrote:her SIM card is working in my phone. I also tried installing my SIM car in her phone and it isn't working. Is that a faulty card?
@friar_t - well that was a good test. Were you charged for both activations?
Can you log in to the My Account that the sim card is not working, to make sure it is Active?
If so, then submit a ticket to Customer Customer (CSA) on this particular account via methods provided above.
02-04-2023 01:36 PM - edited 02-04-2023 01:37 PM
@friar_t not a faulty card , not yet
could be just sim card provisioning issue. Please open ticket with PM support following the steps on my post above
02-04-2023 01:35 PM
her SIM card is working in my phone. I also tried installing my SIM car in her phone and it isn't working. Is that a faulty card?
02-04-2023 01:32 PM
02-04-2023 01:30 PM
02-04-2023 01:30 PM
@friar_t try to put your sim card in your wife phone and see if it works
if still does not work, no worry, it is just a sim provisioning issue, a simple fix for PM, just need to engage them via ticket:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
02-04-2023 01:29 PM
thanks esjliv. Good idea. gimme a minute...
02-04-2023 01:28 PM
@friar_t - remove the SIM card and then replace it.
Can you swap the SIM cards between your phones and see if the message appears in the other phone?