2 weeks ago - last edited 2 weeks ago by computergeek541
2 weeks ago - last edited 2 weeks ago
@DonnaD16 wrote:And how do o submit a ticket? You have to be a magician to find out how to do anything.
Please see the previous message by htidegnow that contained instructions.
2 weeks ago
And how do o submit a ticket? You have to be a magician to find out how to do anything.
2 weeks ago
hi @DonnaD16 both your phones are using 3G for voice. 3G is the older technology and VoLTE is new one.
please submit ticket as said above and ask PM to refresh your account and check if it helps
2 weeks ago
I went through this minths ago and as mentioned it was good for a while. I have a Samsung S9. I had an S10 and calls dropped so I went to the S9. My settings only show LTE/WCDMA/GSM auto connect. I have no idea what you are referring to about Volte
2 weeks ago
hi @DonnaD16 we have 2 posts today about call dropping after 69ins and after 38 mins
What model of phone do you have? wonder if you are using VoLTE or 3G for voice
can you try changing the network mode to 3G and test?
If same, ask support agent to refr6yiue account
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437