Why are calls consistently dropping? Usually happens after be9ng on phone for minimum of 30 mins

[computergeek541]

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@DonnaD16 wrote:

And how do o submit a ticket?  You have to be a magician to find out how to do anything.

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Please see the previous message by htidegnow that contained instructions.

[DonnaD16]

And how do o submit a ticket?  You have to be a magician to find out how to do anything.

[hTideGnow]

hi @DonnaD16 both your phones are using 3G for voice.  3G is the older technology and VoLTE is new one.

please submit ticket as said above and ask PM to refresh your account and check if it helps

[DonnaD16]

I went through this minths ago and as mentioned it was good for a while. I have a Samsung S9. I had an S10 and calls dropped so I went to the S9. My settings only show LTE/WCDMA/GSM auto connect. I have no idea what you are referring to about Volte

[hTideGnow]

hi @DonnaD16 we have 2 posts today about call dropping after 69ins and after 38 mins

What model of phone do you have? wonder if you are using VoLTE or 3G for voice

can you try changing the network mode to 3G and test?

If same, ask support agent to refr6yiue account 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437