Number porting

[dpjkf]

I am trying to port a phone number from another carrier. Public says to use enter a valid canadian phone number. I am. Where do I go from here?

[FlutteringBy]

@computergeek541 

Good to know.....many thanks...👍...

[computergeek541]

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@FlutteringBy wrote:

@dpjkf 

Your image shows that you are porting your number TO Koodo....not moving it to Public from Koodo...

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The Koodo website may have just been used to check number porting eligibilty as if a number can be ported to Koodo, it can also be ported to Public.

[FlutteringBy]

@dpjkf 

Your image shows that you are porting your number TO Koodo....not moving it to Public from Koodo...

[dpjkf]

@softech @Handy1 thank you much for your assistance!! 

[Handy1]

@dpjkf  You need supports help after activation to port from Koodo prepaid 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech · Accepted solution]

@dpjkf   for Koodo Prepaid, it is a different process.

you have to get a new number first temporary.    Once account activated and calls working, then open ticket with PM support for manual porting help

Add reference:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

[dpjkf]

@softech I received the following:

[dpjkf]

@softech , thank you so much for the quick reply. Yes, I am using koodo prepaid. This is my first attempt. 

[softech]

@dpjkf  did you attempt activatoin already, failed and re-attempt a second time and then got that error?

if so, that would be the first attempt either completed or hung somewhere.

or are you Koodo  prepaid client now?  

Add:

please also check if your number is eligible to port into PM here (it is a Koodo site, but the result applies to PM as well)

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do