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Number porting

dpjkf
Great Neighbour / Super Voisin

I am trying to port a phone number from another carrier. Public says to use enter a valid canadian phone number. I am. Where do I go from here?

9 REPLIES 9

FlutteringBy
Great Citizen / Super Citoyen

@computergeek541 

Good to know.....many thanks...👍...


@FlutteringBy wrote:

@dpjkf 

Your image shows that you are porting your number TO Koodo....not moving it to Public from Koodo...


The Koodo website may have just been used to check number porting eligibilty as if a number can be ported to Koodo, it can also be ported to Public.

FlutteringBy
Great Citizen / Super Citoyen

@dpjkf 

Your image shows that you are porting your number TO Koodo....not moving it to Public from Koodo...

dpjkf
Great Neighbour / Super Voisin

@softech @Handy1 thank you much for your assistance!! 

Handy1
Mayor / Maire

@dpjkf  You need supports help after activation to port from Koodo prepaid 

Getting support / submit ticket

 

  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message   CS_Agents by clicking here.

 

  Watch for reply top of page to the

   Right ( envelope image )

@dpjkf   for Koodo Prepaid, it is a different process.

 

you have to get a new number first temporary.    Once account activated and calls working, then open ticket with PM support for manual porting help

 

Add reference:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

 

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

dpjkf
Great Neighbour / Super Voisin

@softech I received the following:

dpjkf_1-1675532208710.png

 

dpjkf
Great Neighbour / Super Voisin

@softech , thank you so much for the quick reply. Yes, I am using koodo prepaid. This is my first attempt. 

dpjkf_0-1675532063048.png

 

softech
Oracle
Oracle

@dpjkf  did you attempt activatoin already, failed and re-attempt a second time and then got that error?

 

if so, that would be the first attempt either completed or hung somewhere.

 

or are you Koodo  prepaid client now?  

 

Add:

please also check if your number is eligible to port into PM here (it is a Koodo site, but the result applies to PM as well)

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

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