paied tow times

[ali3azawi]

Hi,

I was going to add one data to my plan, and I charged tow times can you awav one pls 

[hairbag1]

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@ali3azawi wrote:

Hi,

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I hope you weren't offended by my good-natured kibitzing. You have a valid question and I know whatever you question is, deserves a respectful answer.

Welcome to Public Mobile.

[RosieR]

@hairbag1  lol that was funny!  😂

@ali3azawi do you have a problem with Public Mobile and want to get in touch with a Moderator?  Two ways to contact a moderator, click the (?) at the bottom right of the page

or send a private message to the Moderator_Team here.  Good luck!

[JoyLuck]

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@ali3azawi wrote:

Hi,

How I can talk to someone in private 

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If you have problems with the chatbot, use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

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@ali3azawi wrote:

Hi,

How I can talk to someone in private 

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Whisper in their ear !  🤣

But seriously...you can post your question here in the Community Forum and we can 'crowdsource" a solution for you.

Alternative is to go to top of this page and click Get Help / Chat with Simon to start process of moderate assistance.

When the mods respond, you'll see the little envelop icon on top right side of the page is highlighted.

[ali3azawi]

Hi,

[gpixel]

@ali3azawi 

click on the question mark chat bubble to the bottom right of your screen
type "payment refund/unknown charges"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

if it's not allowing you to submit a ticket then follow these instructions. some categories aren't working properly for SIMon

after the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"

[ali3azawi]

Please can you help me, can I can't the Messages

[gpixel]

@ali3azawi hi please read the community guidelines

https://productioncommunity.publicmobile.ca/t5/Community/Community-Guidelines-amp-Terms-of-Service/m...

you have now compromised your account:

create an email strictly for public mobile
change your name and address on your self serve account
don't use your personal email password for the pm website
don't use your cellphone number as a 2fa for banks, PayPal etc

[kb_mv]

@ali3azawi Very bad idea to post your phone numbers here, it is a public forum. Click the 3 dots top right of your message and select Edit to go back and remove the personal information. Then contact the moderators as I indicated above.

Edited: Beat to the draw by @computergeek541 

[kb_mv]

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@ali3azawi wrote:

Hi,

I was going to add one data to my plan, and I charged tow times can you awav one pls 

---

@ali3azawi There is no harm in leaving both data add ons in your account. They don't expire and will remain until all used up. If you really want one refunded you can ask a moderator if it's possible. Eplain the error of purchasing two add ons. 

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[ali3azawi]

Sorry not for this account it's for xxxxxxxxxxxxxx not xxxxxxxxxxxxxxx. One for me and the other one for my sister. xxxxxxxxxxx@xxxxxxxxxxx (my sister)
xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx (mean)

edited by computergeek541: contact information removed