@Sammizeng1 You paid twice manually? or Autopay's glitch?
If you login to My Account, do you see any amount there as Available Fund? Usually the extra you paid will be sitting there and will be used for next renewal. It is better to leave it there as a refund, even if approved, would take a week or two
PM is prepaid and usually no refund, but if you want to try to request , you can open ticket with PM Support
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
