paid for wrong add on

[sandie62]

I was trying to top up my usa add on. 

I added 25.00, didn't know how to only add 15.00, but that is all ok.

I clicked on the U.K. add on instead of the USA add On.  

I wanted to have long distance time calling long distance into the usa from canada

Could someone switch this for me?

[softech]

@sandie62   while you work with them on this, you can also tell them about your login problem and have them to sort it out for you

[sandie62]

Thank you for your help on this.  I used the private message CS Agent, and will watch for a response.  I had trouble signing in for some reason. Much appreciated Sandie

[softech · Accepted solution]

@sandie62   Yes, PM support can switch it back for you

just open with them a ticket and they will sort it out for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there