11-17-2016 04:41 PM - edited 01-05-2022 12:32 AM
11-17-2016 06:16 PM
Hey @tom2016,
Can you please PM me your Public Mobile # if applicable and the # you want to port?
Thanks!
11-17-2016 05:48 PM
Hi, i switched to public mobile last week at Friday. My phone is not working at all. What I am having is "Public mobile here your phone has not plan - no call, no text ...
11-17-2016 05:46 PM
I have send you PM one of my problem realted issue ...
@Shazia_K Can you please please take a look into this?.
Much appreciated
11-17-2016 05:38 PM
Hello @a_mumtaz,
I'm sorry about this,
The reason why you are having all this service issue is because your port request has failed to complete since the 10th of November the day you requested the port and this is because your line is not active with the provider.
You now have two choices:
1- Either temporarily reactivate your account with the previous provider in order for the port to go through.
or
2- Pick a new number with us.
Thanks,
Shazia
11-17-2016 05:05 PM
which kind of phone you using ... if its LG G4 ...you will have no choice but to factory rest this.
I had the same issue and had to rest mine.
Good luck
11-17-2016 05:04 PM
I have already gone through all of the steps for the APN settings and still nothing.. 😞
strange thing is the 4G LTE sign shows but the data doesnt ACTUALLY work!
11-17-2016 05:00 PM
Seems like a partial port which would generally be fixed by the mods (who have a bit of a backlog right now) but if you haven't already; you can check the APN settings
11-17-2016 04:53 PM
With a lot of people signing up and having issues with the discounted plan, I believe they are quite swamped right now. They do suggest trying the SIM card in another phone as well. You can get more info through the 'Get Help' section at the bottom of most pages.
11-17-2016 04:44 PM
Unfortunately only the moderators can assist with this, the community cant help. i suggest following up again, and maybe this tag will help.