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I would first try again and then message a mod if it does not work. The wait time for mods is currently long. Good luck

There are 3+ ways to find the IMEI number on your phone!- on the back or where you put your SIM card in- by dialing *#06#- in your setting

With a lot of people signing up and having issues with the discounted plan, I believe they are quite swamped right now. They do suggest trying the SIM card in another phone as well. You can get more info through the 'Get Help' section at the bottom o...

I use firefox as well and have not had any issues. Hopefully you got it working!