05-11-2019 12:55 PM - edited 01-05-2022 04:53 AM
I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks
Solved! Go to Solution.
05-12-2019 12:01 AM
@Bella2 wrote:I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks
Only the moderators can help with account issue. If you already contacted, you need to wait for response. Nothing do to speed up response. I hope they answer fast for you.
05-11-2019 10:44 PM
I would suggest going to a public mobile kiosk as asking them if they can fix it.
05-11-2019 01:43 PM
@Bella2 wrote:I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks
@Bella2 In addition to what @hycm53 suggested, please also restart your phone after the lost/found procedure. This helps to reset the account and may work for you. Otherwise you'll have to wait for a moderator's response which can take from a few hours to at least two days in most instances. Good luck!
05-11-2019 01:16 PM
@Bella2 wrote:I have set up my account and the service started to work and then 2 days later it has stopped working. I cant get hold of anyone at publicmobile to help me with this so I am hoping that someone might be able to point me in the right direction. Thanks
Try the lost/stolen trick:
To report your phone stolen. Login to your account. Choose Plans and Add-on tab. Then choose Lost/Stolen Phone tab. Then choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.
If still doesn't work you may contact moderator team for your issue. Here's the link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-11-2019 01:12 PM
only moderators can help you. Send private message to them.
05-11-2019 01:12 PM - edited 05-11-2019 01:15 PM