no service, changed master card still having issue

[Atiq]

hi,

could you please check why my phone is not working, I've changed my master card just to be sure but still have no service.

Thanks

[Handy1]

@Atiq  After updating credit card you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

after that reboot the phone 

[slusagm]

did you payment after you changed card?

[hTideGnow · Accepted solution]

hi @Atiq after you updated payment card, you need to make a payment to resume.  please use this link to load funds 

https://myaccount.publicmobile.ca/en/account/payment/funds/card