my cell phone stopped all of a sudden. I'm not getting any signal

[hairbag1]

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@Bibika wrote:

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@hairbag1 wrote:

Let us know when you sort this one out.

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Good luck getting feedback from customers...

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Doesn't make much sense does it ! For the OP to take the time and effort to post a question here..then not return and share their experience...oh well !   🤓

[Bibika]

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@hairbag1 wrote:

Let us know when you sort this one out.

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Good luck getting feedback from customers...

[hairbag1]

If you recently purchased your phone, click on this link to see if the phone hasn't been reported stolen or blacklisted....

https://www.devicecheck.ca/check-status-device-canada/

Let us know when you sort this one out.

[Meow]

Can you SMS?

Did you try to turn phone off, remove SIM, wait 2-3 minutes, pit SIM back and power up phone?

Did you try to reset network?

Is your account active?

[hTideGnow]

HI @paulojbonna   There is no outage according to Telus site:

https://www.telus.com/en/qc/outages

But did you try to reboot your phone ?

If you have another phone around, put your PM SIM into the other phone and check if it works there

Even if you don't have a 2nd phone, try to reseat the SIM once

Also, if you look at Mobile, Available Network, do you see Public Mobile there?

[BKNS27]

@paulojbonna 

There might be a Telus outage in your area.

Check map in your area:

https://istheservicedowncanada.com/status/telus/map 

[Dunkman]

@paulojbonna 

Some more details would be helpful.

Is your account status active or suspended?

A few basic troubleshooting advice:

Reboot phone

Network reset of phone

Remove SIM card and re-insert and reboot phone

Maybe try your SIM card in another working phone. That would help determine whether hardware issue versus PM service problem.  

Also can check whether your phone became blacklisted. 

https://www.devicecheck.ca/check-status-device-canada/