my account has been suspeneded. the payment voucher is not being accepted

[matty-on-the-mo]

can any one help

[matty-on-the-mo]

not accepted at all

[hTideGnow]

Hi @matty-on-the-mo where you got the one that you got 20 mins ago??

[matty-on-the-mo]

the nov 4 one worked on my wifes phone but not mine

[hTideGnow]

Hi @matty-on-the-mo the Nov4 one should definitely work 

The 20 mins one might need to wait. Might

[matty-on-the-mo]

i have

[matty-on-the-mo]

one on the 4th of november and one 20 min ago

[hTideGnow]

@matty-on-the-mo they don't show up?? so, they kind of accept it without error?

Try login with Private or Incognito mode and see if it sees it. See if Available Fund holds the money. Or see if Payment History confirms the voucher was taken

[walker1]

@matty-on-the-mo 

Try adding the voucher by calling 611, instead.

[matty-on-the-mo]

i have tried to put two different vouchers on. they dont even show up in the history

[hTideGnow]

Hi @BirdieMoose  where and when you got the voucher?  it might take 24 hours or even 48 hours for some vouchers to become active 

[BirdieMoose]

Some vouchers take 24 hours to become active. When was the voucher created?

[matty-on-the-mo]

nope

[BirdieMoose]

Does it give a reason as to why the voucher was not accepted?