11-28-2024 07:59 AM
I've lost my phone.I need to login in to notify Public about the missing phone.Can't login to My Account, since it's asking to send a 6 digit verification code to my phone - which is at the bottom of the river.
Catch 22. A dead end.
HELP!
11-28-2024 08:33 AM
hi @bbrent
just use this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
There are two prompts for codes. The one that doesn't have the needed link is after this message:
11-28-2024 08:23 AM
Tried another browser. Same.
Can you send the link?
11-28-2024 08:17 AM
@bbrent
For some reason, some customers don't get that option.
Maybe try to login with a different web browser, clear cache or incognito mode.
If you don't get that option, then you would need to contact CSA as described before.
11-28-2024 08:14 AM
The web page doesn't have that option. It just says Resend Code, which just loops infinitely.
This is online, not phone. Phone is gone.
11-28-2024 08:09 AM
You should be able to login via 2FA email, instead of text.
Once you login with password, it will first send a 2FA text. Then it should have an option "didn't receive' code". Click on that link and you should be offered email option 2FA
11-28-2024 08:02 AM - edited 11-28-2024 08:05 AM
you can contact PM support by direct message:
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
in case you need to buy replacement sim card,
Buy a PM physical sim card from Telus or Koodo or Mobile Klinik stores or via Amazon:
Telus or Koodo or Mobile Klinik store https://www.publicmobile.ca/en/on/pick-up-SIMAmazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/
