6 hours ago
I've lost my phone.I need to login in to notify Public about the missing phone.Can't login to My Account, since it's asking to send a 6 digit verification code to my phone - which is at the bottom of the river.
Catch 22. A dead end.
HELP!
5 hours ago
hi @bbrent
just use this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
There are two prompts for codes. The one that doesn't have the needed link is after this message:
Tried another browser. Same.
Can you send the link?
@bbrent
For some reason, some customers don't get that option.
Maybe try to login with a different web browser, clear cache or incognito mode.
If you don't get that option, then you would need to contact CSA as described before.
The web page doesn't have that option. It just says Resend Code, which just loops infinitely.
This is online, not phone. Phone is gone.
You should be able to login via 2FA email, instead of text.
Once you login with password, it will first send a 2FA text. Then it should have an option "didn't receive' code". Click on that link and you should be offered email option 2FA
6 hours ago - last edited 6 hours ago
you can contact PM support by direct message:
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
in case you need to buy replacement sim card,
Buy a PM physical sim card from Telus or Koodo or Mobile Klinik stores or via Amazon:
Telus or Koodo or Mobile Klinik store https://www.publicmobile.ca/en/on/pick-up-SIMAmazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/
