lost phone/sim card can't sign in

[GraceDavis]

Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim card but how do I go about sorting out how to sign in to his account? I should have just put him on mine but I didn't. Thank you 🙂

Julie

[AK32]

You will need to reach out to a customer support agent, which you can do here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I would suggest picking up a sim card from a store (or order online if no rush) and then message PM using the above link to swap sim cards and keep the same account/number active.

Keep in mind, PM does not support multiple numbers for one account, so he will always need to have his own login/password/account, but you can still use the same payment method if you wish. 

[slusagm]

your son needs to open ticket with PM.  Or you can setup a Community account for him and use it to talk to PM to sort out the problem

With that new Community account, he won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and for the phone, he needs a replacement phone and a replacement sim card.  Get the sim card from Telus or Koodo stores around , or via Amazon

[Handy1]

@GraceDavis  Get support to repot it lost/stolen until you can get new sim and phone . Once you get one from Telus /koodo store or order from Amazon $4.99 there right now . Message support again form them to sim swap the number for you to keep same phone number and plan 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @GraceDavis 

Support agent can help.  Just open a ticket with PM support on behalf of your son.  Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437