log in

[karin23]

I thought the new eversafe login took you to ALL links without having to sign in to each one? It is asking me to complete my whatever by entering my name. I have a community name and it says it's already used. Of course it is, it's ME. What is the sense of the one login thing if you still have to login to each link?

[Priority]

Here was the official post regarding this issue. 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

[Priority]

I lost my Community Account after EverSafe ID as well, it forced me to make a New Account even though my previous one with the other username already existed. 

Customer Support was able to relink my old ID to my EverSafe ID so that I could use my Original Community Account. 

I learned afterwards that there was an announcement telling everyone to sign in and switch something with their Community ID before a certain day, but I missed that hence why mine got disconnected and I couldn't log in.

[karin23]

Thank you!! 

[Handy1]

@karin23  Here’s how to submit a ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@karin23 

so, is karin23 the Community id you want or a different one you have been using?

Open ticket with support and see if they can get you back the old id

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there