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locked out of Account & said to connect Public Mobile

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Ilovecats
Good Citizen / Bon Citoyen

‎12-13-2021 06:34 PM - edited ‎01-04-2022 04:57 AM

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

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0 Bravos
9 REPLIES 9

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t_p
Mayor / Maire
In response to esjliv

‎12-14-2021 09:29 PM

@esjliv wrote:
@t_p wrote:
@esjliv wrote:
@Ilovecats wrote:

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

@Ilovecats  - While you get yourself sorted out to get access to your Self Serve account.....another way to see your total minutes and data on your plan is to call 611 from your device.

You will need to enter your account PIN to get the information. This will tell you, for sure, your totals available to you....because i just tried it.  🙂

@esjliv 

Did you get full info on your add-ons when you called?

I got the data info (holiday bonus + plan) but for the talks, it only revelealed the $5/500mn I bought long time ago, not the International holiday bonus.

Both holisays bonus do show up in my account page.

@t_p - calling 611, then selecting 3 to hear my available addons provided:

  • Total Addon Minutes 
  • Total Addon GB

That is weird it did not include the international minutes. For my Addon Minutes balance it stated "International Minutes".

 

@esjliv 

My bad. I checked again and the talk addon which is mentioned is "International Minutes". So no mention of my LD Canada one. 🤔🤔

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esjliv
Mayor / Maire
In response to t_p

‎12-14-2021 08:48 PM

@t_p wrote:
@esjliv wrote:
@Ilovecats wrote:

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

@Ilovecats  - While you get yourself sorted out to get access to your Self Serve account.....another way to see your total minutes and data on your plan is to call 611 from your device.

You will need to enter your account PIN to get the information. This will tell you, for sure, your totals available to you....because i just tried it.  🙂

@esjliv 

Did you get full info on your add-ons when you called?

I got the data info (holiday bonus + plan) but for the talks, it only revelealed the $5/500mn I bought long time ago, not the International holiday bonus.

Both holisays bonus do show up in my account page.

@t_p - calling 611, then selecting 3 to hear my available addons provided:

  • Total Addon Minutes 
  • Total Addon GB

That is weird it did not include the international minutes. For my Addon Minutes balance it stated "International Minutes".

 

Go to solution
t_p
Mayor / Maire
In response to esjliv

‎12-14-2021 08:36 AM - edited ‎12-14-2021 08:37 AM

@esjliv wrote:
@Ilovecats wrote:

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

@Ilovecats  - While you get yourself sorted out to get access to your Self Serve account.....another way to see your total minutes and data on your plan is to call 611 from your device.

You will need to enter your account PIN to get the information. This will tell you, for sure, your totals available to you....because i just tried it.  🙂

@esjliv 

Did you get full info on your add-ons when you called?

I got the data info (holiday bonus + plan) but for the talks, it only revelealed the $5/500mn I bought long time ago, not the International holiday bonus.

Both holisays bonus do show up in my account page.

0 Bravos

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CountyDownIeUk
Mayor / Maire

‎12-13-2021 09:31 PM

@Ilovecats wrote:

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

If you replied YES and received a response....should be there. 

If no YES....then text YES to 4911. 

If just confirming....clear cookies and shut down and restart browser and login in or try another browser. 

0 Bravos

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esjliv
Mayor / Maire

‎12-13-2021 06:50 PM

@Ilovecats wrote:

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

@Ilovecats  - While you get yourself sorted out to get access to your Self Serve account.....another way to see your total minutes and data on your plan is to call 611 from your device.

You will need to enter your account PIN to get the information. This will tell you, for sure, your totals available to you....because i just tried it.  🙂

Go to solution
Yummy
Mayor / Maire

‎12-13-2021 06:43 PM

If you are confident you have your credential correct, try in an hour or so. You might try with different browser.

Do you recall what you did in order to get locked out? Typo in password, maybe, few times?

Go to solution
esjliv
Mayor / Maire

‎12-13-2021 06:37 PM

@Ilovecats wrote:

Hi,

 

I'm trying to see if I got the Christmas bonuses but I tried to login to my account. I keep getting locked out messages and to contact Public Mobile.

@Ilovecats  - I love cats too.

 

You may have just locked yourself out temporarily.

 

Wait 15 minutes, then open a tab in incognito mode, then try to log in again. 

If you don't remember your password, try the Forgot your password option.

 

Text YES to 4911, see what happens.

Go to solution
Anonymous
Not applicable

‎12-13-2021 06:34 PM - edited ‎12-13-2021 06:35 PM

@Ilovecats 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

 

Here’s How To Contact Customer Support Agent by Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

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