iphone 11 and 5g plan

[Sarah37]

1gb of data wasn't doing it for me, so I upgraded to the 50gb plan. I understand that iphone 11 doesn't support 5g, and I'm fine with that. 

Ever since I upgraded by data, though, my access to the internet has been incredibly slow and sporadic. (I'm comparing this to my previous 3g plan with PM.)

Besides buying a new phone, which I am not interested in doing, how can I solve this?

[hairbag1]

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@Sarah37 wrote:

The reset network settings seems to have done the trick. Thanks for helping me.

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As @hTideGnow has provided you with a great answer...please award him/her/it the Solution instead of me. I'm sure that would make him/her/it happy.

[hairbag1]

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@Sarah37 wrote:

Thanks for this. I'm not entirely sure where "network mode settings" is. Is this the same as going to "cellular data options"? There I can choose LTE or 3G. 

I am currently do the reset network settings.

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That's the correct place to set LTE. 

[Sarah37]

The reset network settings seems to have done the trick. Thanks for helping me.

[Sarah37]

Thanks for this. I'm not entirely sure where "network mode settings" is. Is this the same as going to "cellular data options"? There I can choose LTE or 3G. 

I am currently do the reset network settings.

[hairbag1 · Accepted solution]

@Sarah37 

set it to LTE and leave it alone.

[hTideGnow]

hi @Sarah37 

did you check the network mode settings?  is that set to Auto or 4G?

and try Reset network settings