Hi, everybody! Total newb here. Been with PM for a few years with no issues such as the one I'm having now. iPhone user. Did not make any settings changes etc, suddenly noticed Android users are not getting my SMS texts. But if I send a pic, or a memoji with a corresponding text, they do receive it! (I assume that means I can send MMS??? But not SMS.) I have no problems sending iMessages to other iPhone users.
I've been combing through the forum here for a couple hours now, and I did everything your wonderful members kindly suggested to others with similar-ish problems. Reboot phone, airplane mode, turn off iMessages and try, took my SIM out and put back in, purposely picked different carrier in the settings, then put it back to Public, cleared phone cash, etc etc. This is ongoing for about a week now. I've been wracking my brain. Boy oh boy it's causing me problems, as I am a business owner and it's been pure hell having to purposely send a graphic or memoji just to "force" my message through. Embarassing too. (I mean how many unicorns or tiger heads can my business contacts stand to see from me per day?)
My husband suggested that I need to be taken off the network and put back on by PM to reset me. He suggested I make a trouble ticket.
Ok, so.....what do I do now? (Any help in ending this tiger head hell will be greatly appreciated!)
Solved! Go to Solution.
FIXED! First, thanks to everyone who tired to help me here. You all had great suggestions and I got to try things that I hadn't thought of on my own. But ultimately the problem was behind the scenes in my case. My number somehow got flagged as spam by the internal text algorithm thingy! I do have three numbers I frequently text. Especially one who is an overzealous friend who texts me all day everyday, and out of politelness I do reply to her. I really am not sure how all teenagers are not flagged as spam then, as they text each other all day. Go figure! So if you have a problem with your SMS texts going out, and you've exhausted all options like I did, including getting a full diagnostic done by Apple, then you need to get support ticket open. They solved my problem lickety split! I'm back to being a happy Public Mobile user. Again, thanks for trying to help me. You guys are great! I am posting my fix here, in case I can pay it forward and help somebody else. All the best! xoxo
Reset network settings:
Go to Settings> General>Reset>Reset Network Settings.
** please note it will reset your saved Wifi as well, you will have to re-join those Wifi again
Carrier profile update:
Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
OK, this is something I didn't try before. An terrifiedly I am trying it. Re-added the wifi pass etc. Just sending out a text to a friend who has been patiently helping me test. Strangely enough I can't send to other Android users, but my husband who is Android as well does receive my texts. He's the only one, but he is also on Public Mobile, so maybe that's why.
I didn't see any option to update carrier settings. It all looks like it's automatically in there, and greyed out (non-editable).
My friend (upon sending yet another tiger head now) has confirmed she did not get any regular (non-tiger head) text. Mind boggling why anything with a graphic will go through.