iMessage not functioning after porting my old Koodo prepaid phone number

[Adabiscuit]

I signed up to Public Mobile yesterday and got a new number.  Then I was able to get help to port my old Koodo prepaid number so I can have my old number.  Now my iPhone 14 pro won't verify the old number so iMessage is not working.  

[Lorihogan]

I had the same problem and did the toggle off iMessage and FaceTime as suggested.  Completely shut my phone down and then turned back on. It fixed the problem 🙂 

[Adabiscuit]

Good suggestion, I just did that.  Thank you!

[dust2dust]

I suggest to set in imessage to turn on send as sms and send as mms.

[Adabiscuit]

Thanks to everyone who responded, the iMessage is now working.  I shut off iMessage and FaceTime, then turned off phone for 2 minutes then turned all back on and it’s working.

[Adabiscuit]

Thanks for your suggestion, it was basically what worked.

[hycm53]

@Adabiscuit Go to your account and Profile, make sure your current phone number is your previously phone number in your account Info page. 

Go to your phone settings>Phone>my phone number: make sure is your previously phone number , if not type it then save it.

[BKNS27]

@Adabiscuit 

Tap on the Setting on your Apple account and see if your number is current.

If it is then reboot your phone by powering off then back on.

[JRod]

@Adabiscuit 

In my experience when I ported over to PM, I had to go into my message settings and manually choose iMessage to send and receive messages from my phone number instead of email. When I did the port it went back to my email. Once I manually selected my number to be used, everything worked as normal. 

[hycm53]

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@Adabiscuit wrote:

I signed up to Public Mobile yesterday and got a new number.  Then I was able to get help to port my old Koodo prepaid number so I can have my old number.  Now my iPhone 14 pro won't verify the old number so iMessage is not working.  

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Can you make a call with previously phone number and send or receive the messages?

Try turn off iMessage then turn on.

Try turn off the phone for a couple of minutes then turn on.

[Handy1 · Accepted solution]

@Adabiscuit @Turn I message off and turn off face time . Power phone down (off) wait a minute reboot phone and turn iMessage and face  time back on