how to update my account number in system

[sw090909]

I am in process of transfer my number from former service provider to publicMobile, I have got call from service team.
she asked me to get account number from former service provider , then make my mobile number transferring available.
I have got the account number.,but how to update?
The sim card can not be activated. It seems I need to update , but how can I do in system

[Lieux]

gm??? do you mean modeartor-team @sw090909???

[sw090909]

thanks everybody, I sended message to gm

[mimmo]

@Jessica_T thanks I is read that part of the  post.

@

[Jessica_T]

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@sw090909 wrote:

I have account  number in hand,  I just  do not know how to  upgrade in systems 

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@sw090909Send it here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

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@sw090909 wrote:

I am in process of transfer my number from former service provider to publicMobile, I have got call from service team.
she asked me to get account number from former service provider , then make my mobile number transferring available.
I have got the account number.,but how to update?
The sim card can not be activated. It seems I need to update , but how can I do in system

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If your [Plan and Add-Ons] page is already showing your former provider number, you need to send a private message to moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If your [Plan and Add-Ons] page does not show your former provider number, you can do the porting your old number to PM again.

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

[sw090909]

I have account  number in hand,  I just  do not know how to  upgrade in systems 

[NDesai]

@sw090909 Do you not have access to your self-serve account? Where did you activate your PM plan? If you did it in store, you need to create an account here: https://selfserve.publicmobile.ca/self-registration/

If you activated by yourself online, then you can use your email and password you entered during activation. 

Once you login to your self-serve account, you will be able to port in your number from change your phone number option. All you need to provide is your old account number. Make sure your old line is currently active. 

[Dunkman]

@sw090909

If you already attempted to port your number via self service account, you will need to contact moderator via private message with that information.  Unless the service team calls you again, there is no phone number to call PM back.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include all the relevant information in your message.  

[Jessica_T]

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@sw090909 wrote:

I am in process of transfer my number from former service provider to publicMobile, I have got call from service team.
she asked me to get account number from former service provider , then make my mobile number transferring available.
I have got the account number.,but how to update?
The sim card can not be activated. It seems I need to update , but how can I do in system

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@mimmo wrote:

@sw090909 you need to contact your old provider. Most have it in their web portals. Chatr you need to call. Speakout does not have account numbers.

@mimmoI may be wrong its hard to understand, but I think the customer is asking how to give the account number to public mobile?

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@sw090909 wrote:

I have got the account number.,but how to update?

 @sw090909You can contact the moderator team here the moderator team can be reached via private message using this link.  

[mimmo]

@sw090909 you need to contact your old provider. Most have it in their web portals. Chatr you need to call. Speakout does not have account numbers.