how to switch esim plan to use a physical sim?

[Janey2024]

I purchased $23 6GB plan and chose esim today, download the app, but got stuck in the middle of the activation since my phone is not esim compatible. I went to a telus store and got a physical sim card from them, but they told me that I have to call public mobile customer service to switch my plan to use sim instead od esim.  But it was so stressful trying to get answer from the  app chat.  How how I finish the activation steps?  Or how can I cancel my subscription at least?  

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, or a ticket, we kindly ask to keep an eye on your community inbox.

You can also start a ticket by going to the option "Start a chat" in our website, the option is at the bottom of the page, as well you can send a private message to "CS_Agent" in case you have a concern that might need some more investigation.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.

[Baphomet]

It says I don't have privileges to access this page,  how else can I switch my eSIM to the regular SIM for my account.!?

[Janey2024]

Thank you so much! I will send them a message.  

[slusagm]

no stress.  If you have a PM sim card already, support can update the sim card number for you.  All you need to do is the messge them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437